In-home aged care services built on connection

With Five Good Friends, in-home aged care is built on connection. You'll have support that suits your routine, people you know and trust, and a model that lets you stay as involved as you choose.

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1300 787 581

We’re an approved My Aged Care provider 

As a registered home care provider, we deliver government-funded aged care across Australia.

If you’ve received your assignment letter from My Aged Care, it will ask you to choose an approved provider and enter into a Home Care Agreement. You can nominate Five Good Friends using the referral code in your letter.

If you would prefer to start privately while you wait for funding, we can help with that too.  

Two ways to be supported

Everyone has a different way they'd like to be involved in their care. Whichever path you choose, we'll be with you.

Whichever path you choose – Full Service Membership or Self-managed Membership – we’ll be with you.

When you want us to take care of it all

Full Service Membership is for you.

Some people prefer care that’s organised for them — where visits are scheduled, services are in place, and things run as they should. With Full Service Membership, we get to know what matters to you, coordinate the right support, and stay across the details.

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When you want to take the lead

Self Coordination is for you.

Our Self-managed Membership is a good fit if you're hands-on, or have someone helping you stay organised. You'll use our app to make bookings and track services, with support nearby if you need it.

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What kind of in-home aged care support suits you?

Answer a few questions to find the best membership for you.

For each topic, choose the statement that feels most like you.

1. Rostering and scheduling

Which best reflects your approach to organising care visits?

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2. Using digital tools

When it comes to managing support through an app or online portal:

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3. Communicating with Helpers and providers

Who do you see taking the lead in day-to-day coordination?

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4. Making service requests

When you need a new support service, equipment, or change to care:

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5. Being across the details

When it comes to knowing what’s planned and what’s happening:

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Please select an option

Based on your answers we recommend our Full Service Membership

Some people prefer care that’s organised for them — where visits are scheduled, services are in place, and things run as they should. With Full Service Membership, we get to know what matters to you, coordinate the right support, and stay across the details.

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Based on your answers we recommend our Self-Managed Membership

Our Self-Managed Membership is a good fit if you're hands-on, or have someone helping you stay organised. You'll use our app to make bookings and track services, with support nearby if you need it.

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Our approach to care

1

It starts with a conversation

We listen first. Tell us what matters to you, and we'll build a clear picture of how Five Good Friends can support you to remain in the home and community you love.

2

Helpers that are the perfect match

We match based on personality, interests and skills, so your at-home aged care feels right for you. Our Helpers from genuine connections with our Members.

3

Building your care plan

Every Member gets a personalised care plan shaped around their routines, goals and preferences. Your at-home aged care evolves as life changes, and your care team stays across every detail.

3

Transparent and easy to coordinate

Schedules, in-home aged care services, and costs are visible through our app at any time. You’ll always have a clear picture of your care and budget, whenever you want it.

3

Backed by expertise and technology

Your Helper is supported by a skilled care team, advanced wellbeing monitoring technology, and an in-house training program that means they can grow with you as your needs change over time.

What is a member?

At Five Good Friends, membership is about belonging.

Some might call them clients or customers — but to us, Members feels right. It reflects the kind of connection we build, and the trust that grows over time. A Member is someone who has joined Five Good Friends, to receive care and support, in a way that suits them best.

Specialists on-hand

All the right people for the care you need

“It takes a committed care team working together to deliver truly exceptional care that’s personalised for you.”

Julie, Registered Nurse

Aged Care Services

From the everyday to the extra, our support services help your loved ones live well at home.

Clinical Supports

Specialised care when they need it most – from allied health and nursing to support for Alzheimer’s and dementia. Delivered or overseen by qualified professionals.

Independence

Little things that make a big impact – transport to appointments, paperwork or support around the house. All designed to keep life running smoothly.

Everyday Living

Daily support that feels like an extra set of helping hands. Whether it’s personal care or companionship, we’re here to make life at home safer and more connected.

Find out more about government funding for in-home aged care services under Support at Home.

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Find us in the community you love

Where we provide care

Trusted in-home aged care services, from daily living assistance and companionship to nursing care, delivered by people who genuinely know your community. Enter your postcode to find the support available near you.

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Please enter a valid postcode and select the support you are looking for.

Yes! We have helpers in your area.

Our members know your local community because they’re part of it too. They can help you maintain that feeling of being right at home, and ensure your connection to the community you love stays strong.

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Yes! We have helpers in your area.

Our members know your local community because they’re part of it too. They can help you maintain that feeling of being right at home, and ensure your connection to the community you love stays strong.

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Sorry, we have no availability in your area right now

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Five Good Friends FAQ

Still have questions? Browse our most frequently asked questions below or use the chat button. We're here to help.

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At-home aged care can provide a wide range of support services, tailored to individual needs. These may include everyday assistance such as meal preparation, cooking, cleaning, personal care, and help with shopping or transport. More specialised services like nursing care, allied health (such as physiotherapy or occupational therapy), and companionship are also available. Support at home helps people remain independent, safe, and connected in the comfort of their own home, giving older Australians, and their loved ones, peace of mind.

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You don’t have to figure it out alone. Eligibility is usually checked through My Aged Care, but private services are open to anyone. Either way, when you’re with us, you’re among friends – and our care advisors can guide you through step by step.

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Government-funded home care is subsidised by the Australian Government through the Support at Home program or Commonwealth Home Support Programme (CHSP). These services are designed to help older Australians stay living safely and independently at home for longer. You’ll need to complete an aged care assessment through My Aged Care to determine your eligibility and level of support. You may need to make a contribution to some of your services, based on your income. 

Private home care services, on the other hand, are paid for directly by you or your family. They offer fast access to care, without waiting lists or government eligibility assessments. Private home care can also complement government-funded services if you need extra hours or specialised support beyond your package budget.

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When speaking with potential providers, ask whether you’ll have a dedicated team you can reach whenever you need to, and if you can choose or change your carers to ensure the right fit. Find out how carers are matched to clients, whether you’ll have the same support workers for continuity, and if the provider offers ongoing free training as your care needs evolve. Look for qualified, experienced staff who meet government standards, flexible services that adapt over time, and clear, transparent communication about budgets, scheduling, and feedback.

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Absolutely. Care should never feel one-size-fits-all. From a few hours of help a week to daily hands-on support, services are tailored to your loved one’s needs — making home life feel easier, calmer and more familiar. At Five Good Friends, it’s home care that understands you.

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The cost of at-home aged care services can vary depending on the type of support you need and whether you are required to pay a contribution to the service, based on your income. Clinical supports such as nursing and physiotherapy are fully funded by the government under the Support at Home program. Independence and Everyday Living services may require a participant contribution.

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When you’re engaging a care provider, you’ll want to know that the care workers are equipped to support your loved one’s care journey. At Five Good Friends, we focus on continuous, tailored learning. We have a dedicated Learning & Development team and comprehensive micro-credential programs that empower care workers (Helpers) to upskill in areas such as medication support, mobility assistance, safe swallowing and personal care. Training happens both online and in real homes, and is structured at three levels, ‘Standby’, ‘Partial’ and ‘Full Assistance’, so that a Helper can stay with a Member even as their care needs evolve.

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Our Members have access to a curated pool of over 4,000 care and health professionals who are vetted, qualified, and backed by the governance of the Aged Care Quality Standards and NDIS Quality and Safeguards Commission.

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Yes. At Five Good Friends, we have experience in dementia and complex health needs. From memory support to medication reminders, the goal is always the same: helping your loved one feel safe, supported and comfortable in their own home.

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Very flexible. Some families only need a few hours each week, while others prefer daily visits. Care should fit around your lifestyle, not the other way around. After all, it all comes down to routine – we just make it easier.

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It usually begins with a chat, followed by a needs assessment with My Aged Care. Our care advisors can guide you through the process. We provide you with a tailored care plan, then a friendly carer is matched to you or your loved one, and support begins. Straightforward, supportive and stress-free. Just how it should be.

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Aged care at home is professional support that helps Australians live safely and independently in their own home for longer. It suits anyone needing help with daily tasks, personal care, or health support, whether government-funded through My Aged Care or arranged privately.

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Support at Home replaced Home Care Packages in November 2025. It funds eligible older Australians to access in-home aged care services that help them living independently at home. Some key things to note: 

  • Funding is allocated across a range of support categories based on your assessed needs. 
  • Your funding follows you if you switch providers 
  • There are no exit fees 
  • Plans are reviewed regularly as your needs change over time 

What types of in-home aged care services are available?

In-home aged care services cover a broad range of support, from everyday practical help through to clinical care. The most popular services include: 

  • Domestic assistance & gardening — a tidy, comfortable home maintained with care and a familiar face
  • Personal care — respectful support with the everyday routines that matter to you
  • Companionship — a genuine connection that brings more warmth and confidence to daily life
  • Meals — nourishing food you can prepare together or have delivered to your door
  • Allied health services — vetted physios, occupational therapists and more, coordinated around your wellbeing
  • Nursing — qualified nursing care delivered right where you're most comfortable

Need help understanding where to start? Chat to a care advisor for helpful guidance.

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Five Good Friends provides in-home aged care services to older Australians across multiple states and territories. We currently support Members in:

Enter your postcode to confirm availability in your area and find your local Five Good Friends team.

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If you’d rather talk to us directly, simply call 1300 787 581.

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