Transport

Life’s little adventures matter. From picking up groceries to joining community events, our transport services help you move through your day safely, confidently and always on your schedule.

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Transport that keeps you connected

Transport that keeps you connected

Getting out and about is an important part of maintaining your independence and wellbeing. It means you can access your community, build relationships and enjoy new experiences.

We help you get to where you need to be, whether it's a medical visit, running an errand or catching up with friends and family.

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Transport services for aged care and disability support

We know that support goes beyond the drive. Our Helpers support you in running errands, travelling and attending appointments, keeping connection at the heart of every journey.

For Members receiving home care support, transport services that can be accessed under Support at Home funding include:

  • A Helper drives you to your destination and provides physical assistance if needed
  • Transport is arranged through a voucher or ride share service

NDIS participants who have transport funding included in their plan can use it to help with travel to work, study, or everyday activities.

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How can I get started with transport services?

As an approved aged care and NDIS provider for transport services, we make it easy to get started with the support you need:

Start your journey with us:

  1. Reach out – Fill out our form and let us know your transport needs. Every detail helps us plan support that fits your lifestyle.
  2. Have a conversation – We’ll walk through your Membership options and design a plan that feels easy and right for you.
  3. Meet your Helper – We connect you with trusted Helpers who understand your routine, preferences and comfort, making every journey stress-free.‍
  4. Stay connected – Use our app to view and schedule Helper visits when you need to run errands or attend appointments.
How can I get started with transport services?
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“I am very satisfied with the service provided by Five Good Friends. In particular, I appreciate the flexibility with regard to housecleaning and transport tasks performed by my Helper.”

Margaret, Brisbane

Don't take our word for it.

Our Members say it best.

“I am very satisfied with the service provided by Five Good Friends. In particular, I appreciate the flexibility with regard to housecleaning and transport tasks performed by my Helper.”

Margaret, Brisbane
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Find out if there is help in your area

We have Helpers across a range of metropolitan and regional areas within Australia.
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Yes! We have helpers in your area.

Our members know your local community because they’re part of it too. They can help you maintain that feeling of being right at home, and ensure your connection to the community you love stays strong.

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Yes! We have helpers in your area.

Our members know your local community because they’re part of it too. They can help you maintain that feeling of being right at home, and ensure your connection to the community you love stays strong.

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Sorry, we have no availability in your area right now

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Frequently Asked Questions

What membership options are available for accessing transport under Support at Home?

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With Five Good Friends, you can choose between:

  • Full Service Membership – We organise all your transport and care services for you, while keeping you informed. You’ll never be locked in as well, so you can change your transport needs as you require. 
  • Self-managed Membership – You can use our tools and network to schedule transport and coordinate your support independently, while staying connected with our team for guidance.

As soon as you’ve been assigned a funding level under Support at Home, you can get started with aged care transport services.

How can transport services work as part of a broader support plan?

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Transport can be combined with other Support at Home services to help you remain independent and active in your community. For example:

  • Getting to allied health appointments or therapy sessions
  • Attending social activities or community programs 
  • Supporting everyday errands like shopping or pharmacy trips 

When coordinated with personal care or allied health, transport ensures your care plan is uniquely yours and fits into the life you love.

Am I eligible to receive funding for transport?

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Eligibility for transport under Support at Home depends on your approved funding level, your assessed needs and the purpose of your trips.

For NDIS participants, transport can be included if it helps you achieve your plan goals and is related to your disability. You must be aged under 65 years, or under 50 years for Aboriginal and Torres Strait Islanders, at the time you register for an assessment with NDIA. 

Learn more about how aged care funding works and how we might be able to help.

What is not included in transport under Support at Home?

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Support at Home transport services cover trips for everyday needs, appointments and essential community participation. They do not include general expenses such as:

  • Your driver’s licence
  • Running costs of your own car (fuel, maintenance, insurance)
  • Public transport fares
  • Travel for holidays or non-essential trips

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Ready to become a Member
‍Get personalised help now.

Answer a few simple questions and we’ll get in touch.
If you’d rather talk to us directly, simply call 1300 787 581.

Let’s get you the right support. What do you need?

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Let’s get you the right support.
What do you need?

Support for myself
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Support for someone else
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