Great support starts with a great network

Helping NDIS participants achieve their goals and create the lifestyle they want in the homes and communities they love.

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Smarter technology, better outcomes

Our technology-enabled support management approach provides transparency, choice and control ensuring participants feel secure in their path to independence.

Find out about our unique approach

Transparent and collaborative care

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Through our Lookout app, participants have clear and open communication with their Helpers and support team, as well as visibility of their help plan and visit schedules. This ensures participants are well-informed in all aspects of their supports.

Ongoing guidance and support

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Our dedicated support team collaborates with you and your participants to create, support and manage each participant’s help plan to maximise the quality and continuity of supports.

Choice and control

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Participants can choose from a range of support services that assist them in completing everyday activities and achieving personal goals, including personal care, meal preparation, companionship, community access and mobility assistance.

Meaningful Helper matchmaking

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We believe in the power of friendship. Our matching technology allows participants to choose their support workers (we call them Helpers) depending on their preferences. Members can select Helpers based on mutual interests, qualifications, and languages spoken to help form a real connection that improves service delivery outcomes. When we can’t find the right Helper within our network, our recruitment team steps in to find the perfect match.

Registered NDIS provider

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Your and your participants have peace of mind knowing that their services are being managed by a registered NDIS provider, with support delivery that adheres to the NDIS Code of Conduct.

Blended workforce

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Our team of Helpers is comprised of both employees and contractors, introducing participants to a broad range of support workers to facilitate flexible and comprehensive support.

Remote monitoring technology

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Our sophisticated remote monitoring technology can automatically flag potential issues raised by Helpers in their check-out notes after each visit, allowing us to respond as quickly as possible.

Get on board!

We’re ready and waiting to support your NDIS participants.

Refer a participant
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1300 787 581

Our promise

“When we started Five Good Friends, we could see the challenges the home support sector was facing. We wanted to ensure we designed a completely different service. One that people would love. One that truly had the customer and their family at the centre.”

Simon Lockyer, Five Good Friends, CEO

Find out about our unique approach

1 million+

Total hours of care delivered

22,000+

Visits per month

95%

Helper match success

60+

NPS score from our satisfied  Members

“Five Good Friends has helped us through many difficult situations. They really go the extra mile, and are caring and competent. I don’t know how we would manage without them!”

Robyn, VIC

“From my first contact with Five Good Friends, everyone has been very helpful and kind. My carer Beth is wonderful.”

Maree, QLD

“Five Good Friends are very efficient and listen to all our concerns as well as keeping us informed about shift changes, etc.”

Jocelyn, QLD

Frequently Asked Questions

What services do you offer?

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We offer a large range of NDIS services including help with self care, cleaning and garden maintenance, assistive technologies, community access, nursing and more.

‍View our full list of services

How much will it cost for my participants to be a Member?

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At Five Good Friends, we are always transparent about our costs. FGF standard rates are offered at or slightly below the NDIS price limits. Members are able to negotiate lower rates with Helpers at both parties consent (note most Helpers offer services at standard NDIS rates). ‍

Review our price list here

Are you a registered NDIS provider?

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Yes! We are registered NDIS provider, assisting participant with core supports and support coordination . We have consistently met NDIA’s strict quality and safety standards and adhere to the NDIS code of conduct. Our Helper network has an appropriate NDIS worker screening check, as well as access to ongoing learning and development opportunities to meet the NDIS Code of Conduct.

What is a Helper?

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We call our carers and support workers ‘Helpers’. We’ve chosen this name because that's what friends do, help. They help participants achieve their goals and live more independently in their own home and out in the community. We want our Members to have control and connection with the people who help them which is why we match each participant to a Helper that is most suited to them.

How does the matching process work?

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We know that when people are connected with the homes and communities they love, they have better outcomes. It’s the same when a Member has a connection with the people they’re letting into their home. Through our dynamic help plan we capture the important information we need to understand to deliver excellent services; we capture details about the services you are purchasing and how our Helpers can best facilitate that support. We create a participant profile with interests, needs and other requirements. It might include things like an interest in cooking or music, a language or religion. Our software will find a Helper who has similar interests, values and skills.

How long does it take to start services?

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Our goal is to match Members and Helpers within 2 weeks. Sometimes, depending on the practical needs and preferences, finding the right Helper might take a little longer. In this instance we will tap into our existing Helper base for interim delivering of services while our team works in the background to find the right Helper for each participant.

What are your cancellation policies?

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No cancellation fee is applied as long as the visit is cancelled with at least 24 hours’ notice. The cancellation fee can be waived by negotiation between Member and Helper.

Ready to become a Member
‍Get personalised help now.

Answer a few simple questions and we’ll get in touch.
If you’d rather talk to us directly, simply call 1300 787 581.

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