Self-Managed Membership | Self-managed Home Care

Clear tools. Trusted people. You take the lead.

Our easy-to-use app helps keep everything in one place. You can see what’s been spent, check schedules and make changes in just a few taps.

Some people prefer to organise things themselves — to arrange their schedule, select their Helpers and make sure everything lines up. If that sounds like you, our Self-managed Membership gives you the tools to stay across your care and make adjustments as life changes.‍

Behind the scenes, our team is here if you have a question, need advice or want a second set of eyes.

How it works

1. You choose your Helpers: You decide who visits you and when.

3. You manage the budget: See where the funds are going and keep things on track.

2. You set the schedule: Book services when they work best.

4. We offer our support: Our friendly team makes sure you’re meeting government requirements and can step in with support if needed.

A tall, fair-haired helper in a black ACDC t-shirt and teal pants carries two shopping bags. Beside them, an older man with a white beard and glasses, wearing an orange and white ACDC vest, smiles and gestures "rock and roll" with his hand while walking a small, happy yellow dog on a leash. They are depicted within a light circular background.

You’re among friends

By combining smart technology, skilled people, and our unique network of skilled Helpers and partners, we make it easier for you to live well at home, get the support you need, and stay connected to the people and places you love.

What is a Full Service Membership?

A Full Service Membership means we take care of the organising, coordinating and ongoing management of your aged care or disability support services — so you don’t have to.

We handle scheduling, Helper coordination, care planning and monitoring. You’ll always stay informed and involved, with the flexibility to adjust support whenever life changes.

Comparing Full Service Membership and Self-managed Membership

The care is the same, but the experience is different. Choose the Membership that best fits your lifestyle and preferences:

Features	Full Service Membership	Self-managed Membership
Your role	You are more hands-off. All coordination is managed by your care experts. You are still involved in making choices about your care.	You are more hands-on and take an active role in choosing who supports you and when.
Helper Coordination	Your care team take care of Helper matching and scheduling.	You interview and engage Helpers.
Budget control & oversight	Managed for you however you retain complete oversight.	You coordinate budgets and spending.
Allied health and services	Fully booked and scheduled for you.	You take an active role in booking and scheduling services.
Level of support	A high level of support from a dedicated care team.	Digital tools + expert backup.
Best for	Those new to home care, those who prefer a fully coordinated service and those with complex needs.	Confident Members wishing to oversee coordination of their care.

Clinical Supports

Health‑oriented services delivered by qualified professionals to protect or restore your wellbeing and manage clinical risks.

Typical services:

Nursing assessments and care
Allied health (physiotherapy, occupational therapy, dietetics)
Wound care
Continence management
Nutrition support
Clinical oversight and planning

Self-managed pricing for Clinical Supports

Five Good Friends Registered Nurse

$200 per hour

Telehealth - Five Good Friends Registered Nurse

$160 per hour

Allied health and other clinical services

Quoted individually to suit your plan and budget

Independence

Practical support to help you maintain everyday skills, stay connected, and live as independently as possible.

Typical services:

Personal care (dressing, bathing)
Medication prompts
Transport services
Social support and community access
Short-term therapy to rebuild function
Respite and overnight care

Self-managed pricing for Independence services

Five Good Friends Helper weekday rate

$95* per hour

Transport

Quoted individually to suit your plan and budget

Assisted Technology and Home Modifications

Quoted individually to suit your plan and budget

*Rates may vary depending on individual circumstances, weekends and public holidays.

Everyday Living

Services that lighten the load of daily household tasks so your living environment is safe, comfortable, and manageable.

Typical services:

Cleaning
Laundry
Grocery shopping
Meal prep
Meal delivery
Laundry
Light home maintenance and gardening
Minor repairs
Home safety checks

Self-managed pricing for Everyday Living services

Five Good Friends Helper weekday rate

$85* per hour

Home maintenance, minor repairs, and meal delivery

Quoted individually to suit your plan and budget

*Rates may vary depending on individual circumstances, weekends and public holidays.

Care management

Ongoing coordination and oversight to ensure your services, support, and care plan evolve with your needs — making the whole process feel effortless for you.

Care management

$150 per hour

10% of your budget is set aside for care management.

Typical services:

Creating and reviewing care plans
Matching and scheduling support
Liaising with clinicians
Ensuring quality and smooth communication
Helping you understand your budget and options
Five Good Friends care monitoring

Typical services:

Creating and reviewing care plans
Ensuring Helpers are verified
Ensuring quality and safety of services
Helping you understand your budget and options
Care monitoring

Your contribution

Contribution amounts are set and assessed by Services Australia based on your income, assets, and the type of support: clinical supports, independence, or everyday living.

Learn more

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$5.80

per week

Package Management

The amount charged to administer your package funds and coordinate your care.

$25.80

per week

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

15%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each week.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

2.61

hours / week

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$25.13

per month

Package Management

The amount charged to administer your package funds and coordinate your care.

$111.80

per month

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per month

Total fees

15%

per month

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each month.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

12.18

hours / month

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$301.60

per year

Package Management

The amount charged to administer your package funds and coordinate your care.

$1,341.60

per year

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

15%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each year.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

146.12

hours / year

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$5.80

per week

Package Management

The amount charged to administer your package funds and coordinate your care.

$25.80

per week

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

15%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each week.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

2.61

hours / week

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$25.13

per month

Package Management

The amount charged to administer your package funds and coordinate your care.

$111.80

per month

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per month

Total fees

15%

per month

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each month.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

12.18

hours / month

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$301.60

per year

Package Management

The amount charged to administer your package funds and coordinate your care.

$1,341.60

per year

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

15%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each year.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

146.12

hours / year

85% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$11.55

per week

Package Management

The amount charged to administer your package funds and coordinate your care.

$48.40

per week

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

16%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each week.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

4.53

hours / week

84% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$50.05

per month

Package Management

The amount charged to administer your package funds and coordinate your care.

$209.73

per month

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per month

Total fees

16%

per month

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each month.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

19.63

hours / month

84% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$600.60

per year

Package Management

The amount charged to administer your package funds and coordinate your care.

$2,516.80

per year

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

16%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each year.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

235.56

hours / year

84% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$23.10

per week

Package Management

The amount charged to administer your package funds and coordinate your care.

$110

per week

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

17%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each week.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

9.82

hours / week

83% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$100.10

per month

Package Management

The amount charged to administer your package funds and coordinate your care.

$476.67

per month

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per month

Total fees

17%

per month

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each month.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

42.55

hours / month

8% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$1,201.20

per year

Package Management

The amount charged to administer your package funds and coordinate your care.

$5,720

per year

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

17%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each year.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

510.64

hours / year

83% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$40.40

per week

Package Management

The amount charged to administer your package funds and coordinate your care.

$164.50

per week

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

17%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each week.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

14.84

hours / week

83% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$175.07

per month

Package Management

The amount charged to administer your package funds and coordinate your care.

$712.83

per month

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per month

Total fees

17%

per month

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each month.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

64.31

hours / month

83% of your package remains for services, aids and supports.

Care Management

The amount charged to your package to manage the design, oversight and management of your care.

$2,100.80

per year

Package Management

The amount charged to administer your package funds and coordinate your care.

$8,554.80

per year

Basic Daily Fee

The amount charged to administer your package funds and coordinate your care.

None

per week

Total fees

17%

of package

You'll get...

Based on a standard hourly Monday - Friday rate of $68.20 per hour*, this is how many hours of care you can receive from Helpers each year.

Exact hours may vary based on services types, rates and any changes to government subsidies.

*Hourly rate for most common services: personal care, cleaning and household tasks, light gardening and in-home respite. For nursing see below.

771.68

hours / year

83% of your package remains for services, aids and supports.

You can start services before your funding is approved.

Many people speak to us while their application is still in progress — to ask questions, understand options, or prepare for next steps. While waiting for funds to be allocated, or if you aren't eligible for government-funded home care, you can opt for paying privately.

Learn more about our self-funded membership options

Full Service Membership

Self-managed Membership

You can start services before your funding is approved.

Learn more about our self-funded membership options.

Full Service Membership

Self-managed Membership

Checking your postcode...

Yes! We have helpers in your area.

Our members know your local community because they’re part of it too. They can help you maintain that feeling of being right at home, and ensure your connection to the community you love stays strong.

Support for myself

Support for someone else

Yes! We have helpers in your area.

Support for myself

Support for someone else

Sorry, we have no availability in your area right now

Enter your email below and we will notify you when support is available

Full Service vs Self-managed Membership

Every family is different. Some want to take an active role in choosing Helpers and scheduling services and others would prefer their care team to handle all the details. Either way, you'll always be empowered to make decisions that affect your care. Here’s how the two memberships compare so you can see what’s included — and what isn’t.

Features	Full Service Membership	Self-managed Membership
Your role	You are more hands-off. All coordination is managed by your care experts. You are still involved in making choices about your care.	You are more hands-on and take an active role in choosing who supports you and when.
Helper Coordination	Your care team take care of Helper matching and scheduling.	You interview and engage Helpers.
Budget control & oversight	Managed for you however you retain complete oversight.	You coordinate budgets and spending.
Allied health and services	Fully booked and scheduled for you.	You take an active role in booking and scheduling services.
Level of support	A high level of support from a dedicated care team.	Digital tools + expert backup.
Best for	Those new to home care, those who prefer a fully coordinated service and those with complex needs.	Confident Members wishing to oversee coordination of their care.

Both paths offer the same quality, safety, and expertise — just different ways to engage with your care.

FAQ

See all FAQs

Frequently Asked Questions

Ready to become a Member
‍Get personalised help now.

Answer a few simple questions and we’ll get in touch.
If you’d rather talk to us directly, simply call 1300 787 581.

Let’s get you the right support. What do you need?

Get started

1300 787 581

Clear tools. Trusted people. You take the lead.

Our easy-to-use app helps keep everything in one place. You can see what’s been spent, check schedules and make changes in just a few taps.

How it works

You’re among friends

What is a Full Service Membership?

Comparing Full Service Membership and Self-managed Membership

Clinical Supports

Health‑oriented services delivered by qualified professionals to protect or restore your wellbeing and manage clinical risks.

Self-managed pricing for Clinical Supports

Independence

Practical support to help you maintain everyday skills, stay connected, and live as independently as possible.

Self-managed pricing for Independence services

Everyday Living

Services that lighten the load of daily household tasks so your living environment is safe, comfortable, and manageable.

Self-managed pricing for Everyday Living services

Care management

Your contribution

Pricing

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Basic Daily Fee

Total fees

You'll get...

Care Management

Package Management

Ready to become a Member
‍Get personalised help now.