Already receiving home care? You can switch.
If your care provider isn't meeting your needs, you can change. Thousands of Australians do it every year. Your current provider must continue services until the transition is complete, they cannot charge exit fees and your funding moves with you.
When you switch to Five Good Friends, we take care of the paperwork, so you don't have to figure it out alone.
If this sounds familiar, you’re not alone.
Most people who move aged care providers share the same frustration. Here’s what we hear most and how Five Good Friends does things differently.
Are you experiencing this?
"A different person every visit. I never know who's coming or if they'll understand my routine."
How we help you
A small consistent team. The same familiar faces every time.
We carefully match you with Helpers (care workers) who fit your personality and routines. You choose who visits you, and if they're not the right fit, we'll send someone who is.
Are you experiencing this?
"A huge chunk of my funding goes on admin. I'm not sure what I'm actually getting for it."
How we help you
Transparent service prices, agreed upfront across our network.
That is it. No surprises. We think you deserve to know exactly where your money goes, and to keep more of it for your care.
Are you experiencing this?
"I can't see my budget, can't get a straight answer, and have no idea what's been spent."
How we help you
Your budget, schedule, and spending always visible to you.
Within the app, see monthly statements, service summaries, government funds distribution. View your projected balance to understand and manage how your funds are spent.
Are you experiencing this?
"They tell me when the carer is coming. I don't get to choose who visits or what we do."
How we help you
You stay in control of everything
Your care revolves around your goals, not our roster. You choose when support happens, who provides it, and what matters most to you. Whether you prefer to self-manage or hand everything over to us, you are always in the driver's seat.
Switch to Five Good Friends. Keep your team.
If there are support workers you already know and trust, you can invite them to join Five Good Friends.
Step 1
We have a conversation
A free 15-minute call with our team. Tell us about your current situation, what isn’t working, and what you’re looking for.
Step 2
We handle the transition
After you give notice to your provider, we take care of everything else: coordinating your funds transfer with My Aged Care and reactivating your referral code, building your care plan and setting up your services.
Step 3
Start your home care services
We match you with Helpers based on your preferences or you can bring your own. Support begins on your schedule, not ours.
Why choose Five Good Friends
Our mission is to help you live a vibrant life in your home, connected to the friends, family and communities you love.
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You choose who comes into your home
From 4,000+ vetted Helpers and allied health professionals, meeting Aged Care Quality Standards and NDIS Quality and Safeguards Commission requirements.
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Choice and control, built in
Self-Managed or Full Service - you stay in charge of how your support is delivered.
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More of your funding goes to your support
Our low service prices mean lower participant contributions and more hours of care.
From people who’ve made the switch
We’ve helped hundreds of families make the move.
“I moved from a provider I had been with for a few years. I researched Five Good Friends and I am so glad I did. I have a team of people looking after me and nothing is a bother. They are approachable, they keep in touch, they review your situation regularly so everything is up to date. Glad I moved as I feel I am being looked after now and not just a number.”
