Member Advisory Body
Levande Somerton Park, SA
At Five Good Friends, we know the most valuable insights come directly from you , our Members and the loved ones who support you.
We recently held two Member Advisory Body meetings in Adelaide:
✔ One with Members who self-manage their Home Care Package
✔️ Another with Members who have asked us to fully coordinate their care
These meetings gave us a chance to sit down, listen, and learn from your lived experiences — and your feedback is already shaping the way we improve.
Members want more consistent updates and clearer understanding of who from Five Good Friends is involved in their care. Tailored communication methods are important, as everyone has different preferences.
The Five Good Friends app helps bringing clarity and transparency to care, but some Members want extra support. Suggestions included step-by-step tutorials or short videos to build confidence in using all its features.
Engaging preferred allied health or other providers can feel slow. We explained the checks required under the Home Care Package Program, but Members asked for clearer timelines and better visibility through the app.
Some Members were unaware of key details relating to the introduction of Support at Home. We continue to closely follow government updates as they are released and will keep Members informed as we learn more about what these changes mean in practice. We shared with Members what we have found to be answers to the most common concerns.
Many Members shared positive experiences with our customer service team, praising their support and responsiveness. Helpers also received special recognition, especially where continuity of care was strong.
Hearing this feedback was heartening — and reinforced how important it is to continue building on these strengths.
Your feedback is now being carefully reviewed by our wider team. It’s already sparking internal discussions on how we can make improvements in communication, technology support, and provider onboarding.
These conversations aren’t a one-off. They’re part of our ongoing commitment to listen, learn, and evolve together.
