Supporting your Members with the Five Good Friends App

Supporting your Members with the Five Good Friends App

At Five Good Friends, we believe that it is the combination of great Helpers and our trusted, transparent app that helps our Members’ live well and reach their health and wellbeing goals.

Sometimes, when a new Member comes on board, they need a little help setting themselves and their loved ones up on the app. In these cases, they may appreciate a little assistance from their Helpers.

To assist you in giving this support, take a moment to read our step-by-step guide on setting up the app and ensuring a Member is ready to go.

Check they have an account setup.

New Members should have received an activation email confirming their email address and directing them to the web version of our app to set up a password. Find this email and activate the Members account first to ensure your login details are good to go.

Download the Five Good Friends app

The Five Good Friends app is available to download from the Apple app store and the Google Play store depending on the device a Member has. The app for Members is downloaded from exactly the same place you downloaded the app for being a Helper. Remember, a Member can also access their account via a web browser.

For iPhone users:

  1. Find and open the App Store app on your iPhone
  2. Press on Search in the tab bar at the bottom of the screen
  3. Type in “Five Good Friends” in the search input
  4. Press the Get button next to the Five Good Friends app listing to download the app
  5. Once the download is complete, the Five Good Friends app will appear on your iPhone home screen

For Android users:

  1. Find and open the Play Store app on your Android Smart Phone
  2. Tab the Google Play Search bar at the top of the page
  3. Type in “Five Good Friends” in the search input
  4. Tab on the Five Good Friends app listing and tap Install
  5. Once the download is complete, the Five Good Friends app will appear on your home screen

You can log in to the app using the email and password you set up previously.

It is that simple.

My Member didn’t receive an account invitation?

Sometimes a Member, Authorised Representative or Sharer may not have received an invitation to activate their account. Please get the Authorised Representative or Member to talk to the Member Services Team on 1300 787 581 to have that set up.

My invitation has expired?

If a Member, Authorised Representative or Sharer’s invitation has expired, they can receive a new invitation email by going to this page and entering their email address – or speak to the Member Services Team and they will be able to send you a new activation link.

Forgotten the password?

If a Member, Authorised Representative or Sharer has forgotten their password, it can be reset it by going to the Forgotten Password link and entering the email you signed up to Five Good Friends.

Sometimes the reset email gets caught in spam, so check the spam folder if it does not arrive in the inbox.

If you are still having problems, please get in touch with our Member Services Team.

A family or friend of a Member would like access?

Only a Member, Authorised Representative or Sharer can view a Member’s account. If you know who the Authorised Representative is, you can ask them to contact the Member Services Team to have someone approved and added to the Member’s account.

I still need help?

Call 1300 787 581 or tap on the chat button at the bottom right of the screen.