Public Holiday Visits
I have a Member visit that falls on a public holiday, will it be cancelled?
Any visits that fall on a public holiday will go ahead as normal unless the Member or your Community Team advise otherwise. Please check with your Member ahead of time.
Are there penalty rates for public holiday visits?
Penalty rates do not apply for independent contractor Helpers. Any visits on a public holiday will be charged at your usual rate unless you negotiate otherwise. Read more hear about how to negotiate a different rate.
If you are working with Members funded by the NDIS, there is provision in the NDIS Price Guide for Helpers to charge higher rate on public holidays for some essential services. Read more about public holiday visits with NDIS members here.
I want to cancel my public holiday visit, what should I do?
Public holiday visit cancellations are treated the same as any other day. Please follow the normal cancellation process:
Replace yourself for the visit
Ask the other helpers in the Member's team if they are able to cover the visit. If another helper can cover the visit please inform the Member of the swap and update the roster in your app. If you are unable to make the changes in the app please contact the Community Team.
Reschedule the visit
If the visit is flexible and does not include essential services (E.g medication assistance, personal care, essential companionship support, meal preparation) talk to the Member or their Authorised Representative about rescheduling the visit for another day. Update the roster in your app and advise your Community Manager or the Workforce Team of the change.
Please ensure the Member is aware they can choose to have another Helper cover the visit on the public holiday rather than reschedule to another day.
Request a replacement Helper
If no Helpers in the primary team are able to attend, contact your Helper Coordinator immediately on 1300 787 581(press option 3) or if non-urgent send a text to 0488 849 331. Please ensure this is done in advance of the public holiday to allow the team time to organise a replacement Helper for your Member.
If you have any questions regarding public holiday visits please contact your Helper Coordinator.