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Take control of the day-to-day.

Self-managed plans are all about providing members with the tools, support and opportunity to manage key aspects of their own care without compromising on quality.

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Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 1

You'll have 81% of the package for services.

3.2 hours*

OF CARE PER week

Level 1

None
None
$9/week
$22/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 2

You'll have 80% of the package for services.

5.6 hours*

OF CARE PER week

Level 2

None
None
$19/week
$41/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 3

You'll have 80% of the package for services.

12.1 hours*

OF CARE PER week

Level 3

None
None
$39/week
$95/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 4

You'll have 80% of the package for services.

18.5 hours*

OF CARE PER week

Level 4

None
None
$59/week
$139/week
Included with case management.

*These values are indicative only and are based on an average hourly rate of $42.90. Visits may be charged at a higher or lower rate depending on needs.

More control over your care.

You or your authorised representatives will be able to:

  • Access your account using our Five Good Friends app on your smartphone or on the web browser of your computer. Our Five Good Friends app and technology have been designed to allow you easy access to your information and visiting schedule.
  • Organise Helper matches through our Five Good Friends app on your smartphone or on the web browser of your computer. You or your authorised representative will be able to shortlist and match verified Helpers onboarded with Five Good Friends in your community. All of your Helpers must be using our Five Good Friends app properly for each visit so that we can work together to provide you with quality care.
  • Organise product deliveries or allied health services through our Supplier MarketPlace. Call our Member Services team and let them know what you need to organise for delivery and from which supplier. If the supplier has not been verified by Five Good Friends, we will contact the supplier and onboard them so that they can be paid using your Home Care Package.
  • As a self-managed member, you will be required to act in accordance with the Aged Care Quality Standards and the Home Care Agreement.

We’re here to support you.

As your partner, Five Good Friends also has an number of obligations and responsibilities. These include that Five Good Friends will:.

  • Collaborate on the development of a care plan that includes the members goals and each parties roles.
  • Provide an individual budget to support the care plan.
  • Manage the process for onboarding of referred Helpers into our systems to ensure ongoing monitoring that verifications and training remains up-to-date.
  • Ensure provision of the Five Good Friends app to the member, any nominated authorised representatives, any nominated sharers and all Helpers.
  • Ensure provision of insurance and medical malpractice insurance for verified workers on the platform.
  • Make payment to suppliers that provide invoices in the acceptable format for approved services within 2 weeks.
  • Manage competency assessments of all Helpers as deemed relevant as part of the members care plan.
  • Maintain our compliance with the aged care standards as required.
  • Respond to monitoring and automated analysis of Helper observations via Lookout.
  • Ensure investigations by a health professional of any alerts triggered by Lookout within 48 hours.
  • Provide telephone access to our Member Services team for advice or escalation in times of distress.
  • Provide access to nursing support as required.
  • Arrange for help plan reviews by our community nursing team annually or upon serious observation of alerts being raised.
  • Provide monthly statements of your Home Care Package or account in our Five Good Friends app, showing all activity and any surplus or deficit amounts.
  • Review and update your help plan, at a minimum annually.
  • Monitor your expenditure according to your individual budget to ensure spending stays within the budget.
  • Raise concerns about your ability or the suitability to self-manage including assisting you to move to full-managed if ever required.

Care-managed?

View our care-managed home care package pricing options here.

Care-managed home care packages
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How does Lookout™ keep me and my family safe?

Five Good Friends goes beyond a traditional home care provider. Sure, we can help with things like meal prep, medications or grocery shopping. But we also go a level deeper by assessing your health risk factors, using technology to help manage your health, well-being and daily routines, and creating a plan to ensure you remain living in the home and community you love.

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600,000 hours of care and counting.

Our Helpers are all trained, verified and qualified to do what they do. We have road tested systems and practices that have allowed us to deliver over 600,000+ hours of help to Australian families since 2017. Our Helpers have access to the appropriate protective equipment, training and support that simple delivery services cannot guarantee.

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Still waiting on your Home Care Package but need help now?

You’ll get compassionate and invaluable support from our expert team. We’re here to answer all your questions and help you navigate your options.

Call Us On: 1300 787 581
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"Since changing to Five Good Friends we have had all the help and support that we could ask for! I could not ask for a better service."
Mary Jennings

Adelaide, SA

"Very smooth transition. They are easy to talk to and kept us updated with progress at all times. We very much feel a part of the Five Good Friends family."
Jenny Fingleton

Newcastle, NSW

"Everyone I have had any contact with has been amazing. I only have great things to say and the staff have been super helpful."
Sally Mason

Melbourne, VIC

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