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Take control of the day-to-day.

Self-managed plans are all about providing members with the tools, support and opportunity to manage key aspects of their own care without compromising on quality.

Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 1

You'll have 81% of the package for services.

3.2 hours*

OF CARE PER week

Level 1

None
None
$9/week
$22/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 2

You'll have 80% of the package for services.

5.6 hours*

OF CARE PER week

Level 2

None
None
$19/week
$41/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 3

You'll have 80% of the package for services.

12.1 hours*

OF CARE PER week

Level 3

None
None
$39/week
$95/week
Included with case management.
Package
You'll get
FEES
Basic Daily Fee
Exit Fee
Case management
Package Management
Lookout™
Only with Five Good Friends

Level 4

You'll have 80% of the package for services.

18.5 hours*

OF CARE PER week

Level 4

None
None
$59/week
$139/week
Included with case management.

*These values are indicative only and are based on an average hourly rate of $42.90. Visits may be charged at a higher or lower rate depending on needs.

What are my obligations under a self managed plan?

Self-managed members...

  • ...or an authorised representative of that member must be able to demonstrate they can successfully utilise the Five Good Friends app or web platform to complete all of their self management tasks including shortlisting Helpers, adjusting or adding visits and monitoring their package statements.
  • ...must be able to successfully short-list and match with verified Helpers already on the Five Good Friends platform or responsibly advertise for any additional Helpers. Five Good Friends cannot recruit Helpers specifically for self-managed members. Additional Helpers must be successfully referred to the Five Good Friends platform and pass all of our safety, training and verification requirements before they can deliver services. All Helpers utilised must be on-boarded to, scheduled using and billed for services via the Five Good Friends app.
  • ...must ensure Helpers use the Five Good Friends app properly for each visit. This includes leaving notes after each visit to ensure adequate record keeping, risk analysis and alerts are in operation and check in / check out.
  • ...must be able to select from our existing Marketplace of approved and verified third party or allied health suppliers. Five Good Friends cannot source third party or allied health suppliers specifically for self-managed members. Additional third party suppliers must be successfully referred to the Five Good Friends Marketplace and pass all of our safety requirements before they can deliver services. If you wish to use suppliers not already registered and verified on our marketplace, a $200 verification fee will apply.
  • ...must place all third party or allied health orders via our Frontline and Marketplace teams for appropriate billing, verification and tracking. No reimbursements can be processed.
  • ...must work constructively with our clinical nursing team to formulate and agree upon a help plan and budget prepared in consultation with Five Good Friends.
  • ...must only purchase items that are included in their individualised budget and agree to avoid account deficits or else risk having services paused.
  • ...must respond to and allowed Five Good Friends to schedule regular telephone wellbeing check-ins as part of the care plan to check on your wellbeing if there are no regular recurring visits in place for an extended period.

What are Five Good Friends obligations under a self managed plan?

Five Good Friends will...

  • .. collaborate on the development of a care plan that includes the members goals and each parties roles.
  • ...provide an individual budget to support the care plan.
  • ...manage the process for onboarding of referred Helpers into our systems to ensure ongoing monitoring that verifications and training remains up-to-date.
  • ...ensure provision of the Five Good Friends app to the member, any nominated authorised representatives, any nominated sharers and all Helpers.
  • ...ensure provision of insurance and medical malpractice insurance for verified workers on the platform.
  • ...ensure provision of a pre-approved list of allied health professionals for you to book and pay for out of your home care package via our marketplace.
  • ...manage competency assessments of all Helpers as deemed relevant as part of the members care plan.
  • ...maintain our compliance with the aged care standards as required.
  • ...respond to monitoring and automated analysis of Helper observations via Lookout.
  • ...ensure investigations by a health professional of any alerts triggered by Lookout within 48 hours.
  • ...manage the payments of verified workers on the app and any third party provider's invoices that form part of your budget.
  • ...provide telephone access to our member services team for advice or escalation in times of distress.
  • ...provide access to Nursing support as required.
  • ...arrange for help plan reviews by our clinical nursing team annually or upon serious observation alerts being raised.
  • ...provide monthly statements of your home care package or account in our app showing all activity and any surplus or deficit amounts.

Care-managed?

View our care-managed home care package pricing options here.

Care-managed home care packages
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How does Lookout™ keep me and my family safe?

Five Good Friends goes beyond a traditional home care provider. Sure, we can help with things like meal prep, medications or grocery shopping. But we also go a level deeper by assessing your health risk factors, using technology to help manage your health, well-being and daily routines, and creating a plan to ensure you remain living in the home and community you love.

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600,000 hours of care and counting.

Our Helpers are all trained, verified and qualified to do what they do. We have road tested systems and practices that have allowed us to deliver over 600,000+ hours of help to Australian families since 2017. Our Helpers have access to the appropriate protective equipment, training and support that simple delivery services cannot guarantee.

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Still waiting on your Home Care Package but need help now?

You’ll get compassionate and invaluable support from our expert team. We’re here to answer all your questions and help you navigate your options.

Call Us On: 1300 787 581
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"Since changing to Five Good Friends we have had all the help and support that we could ask for! I could not ask for a better service."
Mary Jennings

Adelaide, SA

"Very smooth transition. They are easy to talk to and kept us updated with progress at all times. We very much feel a part of the Five Good Friends family."
Jenny Fingleton

Newcastle, NSW

"Everyone I have had any contact with has been amazing. I only have great things to say and the staff have been super helpful."
Sally Mason

Melbourne, VIC

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