Helper Webinar: Friday April 17th - New mandatory competency assessment for the safe provision of services

Five Good Friends
Helper Webinar: Friday April 17th - New mandatory competency assessment for the safe provision of services

Five Good Friends is committed to ensuring our Members and their families receive the help and support they need through the COVID-19 outbreak. Key to this is ensuring our Members have confidence in the practices, knowledge and skills of their Helpers.

Contactless and reduced contact competency assessment to give your Members confidence and ensure your wellbeing.

We have been communicating regularly with you the Department of Health guidelines and recommended practices for COVID-19. This has been supported by the Standard Operating Procedure for ongoing home care services. We are now adding a protocol for Five Good Friends Helpers to learn and follow on how to provide services in contactless or reduced contact manner. To give your Members added confidence we want to be able to demonstrate your understanding of this protocol. To do this we have developed a new mandatory contactless and reduced contact competency assessment. The protocol and competency assessment covers information such as general social distancing and hygiene guidelines as well as contactless or reduced contact practices for visits including:

  • Meal preparation
  • Cleaning
  • Companionship
  • Medication assistance
  • Transportation
  • The competency and assessment will be done online as part of our e-learning.

New services for you to offer.

We are also offering Members new services to address specific situations and provide further peace of mind. These have been designed following recent feedback from our Members and their families. They are supported by additional protocols. The new services are:

  • Contactless shopping and delivery: A contactless service that shops for and delivers groceries and medications to our Members. Helpers must complete a competency assessment specific to contactless shopping and delivery before being able to offer this service.
  • Wellbeing Check in's: A new phone or video conference service to maintain contact between isolating Members and Helpers.
  • Telehelp - assisted telehealth visits: A new process for our Helpers to safely assist Members to interact with Allied Health or Medical Services remotely utilising telephone or video conferencing technology. You can view the new protocols here.

How do I complete the new competencies and offer the new services? To learn more about the new services and how to complete the competency assessments we are holding a webinar. We will be recording the webinar for those who are unable to attend and posting the recording to the Five Good Friends Helper Hub.

Webinar details Date: Friday 17th April 2020


QLD 12.30pm NSW 12.30pm VIC 12.30pm SA 12 Noon Please arrive 5 minutes early. Click on the link to join and enter the password below.

PASSWORD: 023833


The webinar will be hosted by Simon Lockyer and presented by Sally Burrows (Community Workforce Manager) and Amos Sharan (Community Nursing Team Lead).

We look forward to you joining us on the 17th.