Invoicing Travel for NDIS Members

Participant Travel Claim Form

Depnding on your NDIS Member's funding you may be able to charge for travel costs for travelling to a visit and when providing transport services or support to a Member during a visit.

You must obtain prior approval from the Member's Care Team before submitting a claim

There are two types of transport Helpers can claim:

  1. Participant Transport
  2. Provider Travel

Participant Transport

If a helper is asked to transport an NDIS participant or accompany them on transport as a part of a community participation social visit you may be able to invoice for transport costs if:

  1. The product type for the visit in the App is NDIS M-F Social, NDIS Saturday Social, NDIS Sunday Social or NDIS Public Holiday Social.
  2. The Member's NDIS Plan and Service Agreement allows for this.

You may be able to claim for the following travel costs:

  • Parking
  • Taxi
  • Public Transport
  • Vehicle mileage $0.78 per Km reimbursement

How do Helpers claim reimbursement for participant transport?

  1. Obtain prior approval from the Member's Helper Coordinator or Care Manager (details available in the app). They must confirm that the budget and support agreement permits the claim.
  2. Record the relevant cost incurred during the visit. For instance record your vehicle mileage during the visit while the Member is in the vehicle. You may like to keep a logbook or use a mileage tracker app for your own records. Retain any receipts for parking/public transport/taxis.
  3. Submit a claim using this form. This payment will be processed on the subsequent helper payment run on the following fortnight.

Provider travel

For visits that justify the payment of helper travel you may be able to claim for your travel time to the visit. A limit of 30 minutes of Provider Travel can be claimed per visit

How are Helpers reimbursed for provider travel?

  1. Obtain prior approval from the Member's Helper Coordinator or Care Manager (details available in the app). They must confirm that the budget and support agreement permits the claim.
  2. Provider travel will be rostered as a separate visit (up to 30mins) in the app prior to your scheduled support visit with the Member. Your Helper Coordinator will asssit you to roster this in the app. The same product type will be used as the scheduled primary support e.g. NDIS M-F Self-Care however the service type on the visit will appear as "Provider Travel"
  3. Check in and out of the relevant visit in your app and the payment will be processed via the usual fortnightly Helper payments. You do not need to submit the claim form to be reimbursed for provider travel.

If you have any questions please contact your Helper Coordinator on 07 3532 0796