Introducing Self Management Webinar - a wonderful way to grow your business and connect with more Members.

Helper
Introducing Self Management Webinar - a wonderful way to grow your business and connect with more Members.

We are excited to announce that we are expanding our service offering to better meet the needs of people who require care and support in their home.

Over the last 12 months, we have seen a steady increase in potential new Members who want to manage their care and support themselves. This style of delivery is called Self Management.

We want to support these new Members and families who have the confidence and desire to take more control of their care and support. At the same time, we want to create new opportunities for our Helpers to do more of the important work they love.

On the 1st of September, we will enable new Members who wish to self manage their care to sign up to Five Good Friends through our website and find Helpers who are matched to their needs.

Watch our Self Management Helper Webinar.

We have held two webinars for Helpers to introduce our new self-management offer. If you’re enthusiastic about learning more and embracing our new Self Management offer, helping more people and growing business, there is no better place to start than watching the webinar below presented by our Chief Operating Officer, Nathan Betteridge.

Matching is key

Choice and control are key for people who wish to self manage – but it’s important we offer this experience without compromising on the Five Good Friends values of high-quality care and long-term, well suited matches between Helpers and Members. Matching Helpers to Members is an important aspect of our service and why many families choose Five Good Friends. Members and their loved ones regularly tell us the confidence and reassurance they feel from having the same trusted people in their home. Our Helpers also tell us how much this improves their experience and their ability to provide help and support.

In order to maintain these values, we are avoiding the approach of other carer and support worker platforms which present a long and overwhelming list of care and support workers for people to choose from.

How do self managed Members find Helpers?

When a new self managed Member signs up and provides details of the care and support they need, they are also asked other questions that assist our ‘matching engine’ to recommend a tightly curated list of potential Helper matches - only three Helpers at a time. 24 hours after they have sent their request, Members will receive a shortlist of three closely matched Helpers to connect with based on skills, traits, and interests.

Members can review each potential candidate and indicate if they would like to send their request to them. At this point, Helpers personal details are hidden from the Member and are only presented to them once the Helper accepts their request.

This is done to reduce unconscious bias in the selection process and to protect Helpers from unwanted communication until they are ready to engage with a new Member. Importantly, we want you to feel confident that when you receive notice of a potential new Member to match with that we've done a thorough job of ensuring you're both an appropriate match.

Connect and chat with Members to negotiate your first visit

Members can only negotiate with up to three preferred helpers in each 24 hour period, so you can rest assured their requests are serious opportunities. If you choose to connect, you will be able to communicate directly with the new Member to discuss their needs, services and rates so you can propose a first visit.

Welcoming and onboarding new Members

Five Good Friends staff will make sure the potential customer is welcomed, onboarded and that they are able to pay for your services before you can book in visits with each other. New Members can chat with you via the app and you can submit new proposals to them, but they won’t be able to accept visit proposals from you until their payment method and account has been fully set up. We will also ensure they have a care plan in place and have access to trained staff for ongoing reviews.

Once the customer is happy with your proposal for your first visit, they can accept it. This will book the visit into the system and will appear on both of your schedules. You will continue to receive payments for these visits in exactly the same way you do today - no changes.

What do I need to do to succeed?

Make sure you've set your availability

The first thing you need to do is set your availability. This is a new feature that will allow you to define when and what opportunities you’re open to receiving from current and potential new Members. You can set up your availability by:

  1. Opening the Five Good Friends app.
  2. Select the photo in the top left-hand corner to open your settings menu.
  3. Select "Availability".

You can define your availability to new opportunities based on three key points:

  • Day of the week- What days of the week you're usually available for work.
  • Capacity - The total hours you would like to work in a week (put your total desired hours in here e.g. if you want to work 40 hours per week, enter that – we’ll calculate what’s left based on your existing schedule, no worries!).
  • Opportunities - Choose what opportunities you're interested in receiving from us. You can choose from:
  • All opportunities – Select this if you are looking to grow your business as much as possible. You will receive more opportunities from current Members and people who have recently signed up and have not yet completed onboarding as a Member.
  • Members only – Select this if you are looking to hear from only Members whom have completed their Welcome Meeting. Be aware this may limit the volume of opportunities you may receive.
  • My Members only – Select this if you're only interested in opportunities to work with Members you currently or have previously supported and have a contract with.
  • Do not notify me – If you’re not interested in taking on any more work, please select this. You can change this option at any time.

Make sure your profile is up-to-date

Helper profiles have always been important, but now they’re critical so you can continue matching with Members and growing your business with Five Good Friends.

Our matching engine is driven by the information in your profile – so having high quality information about yourself with your skills and interests listed is the way to success. A smiling photo of yourself never hurts building strong connections either! 😉

Generate recommendations

Community is key at Five Good Friends and improving the quality of your profile with recommendations from your existing Member community is the final step to ensuring you receive as many new opportunities as possible. It’s easy for Members to recommend Helpers on their skills and work through the app – be sure to politely ask Members to provide you a recommendation if they think you’re doing a good job.

We are grateful you have chosen to be a Helper on the Five Good Friends platform. We are keen to continue to support you and provide you more opportunities. The work you do makes a real difference to lives of the people you support and their families.