Help Plans - live in the FGF App!

Help Plan
Help Plans - live in the FGF App!

We have a philosophy that Members should only tell us their story once. Their story, goals, and expectations are captured in a living document known as the Help Plan. It should outline what you are doing for the Member, and what you are doing with the Member, as well as anything you need to be aware of to deliver great outcomes for the Member.

To see your Member's Help Plan with the App:

How to view a Help Plan:

  1. Go to the People tab
  2. Click on the Members Name
  3. Click on Help Plan

You can also see your Member's Help Plan when you go into a Visit for that Member in the App.

Can I suggest changes to the Help Plan?

Yes, you are encouraged to suggest changes. There are two ways you can do this:

  1. When you check out of a visit the notes you leave to the Care Manager may be used to change the Help.
  2. You can contact the Care Manager directly and make your suggestions. Their contact details are available in the App.

How do I know the last time the Help Plan was updated?

The Help Plan in the App is always the most up-to-date.

If you scroll to the bottom of the Help Plan there is timestamp indicating the last time the Help Plan was updated.

If you have any questions please don't hesitate to contact your Helper Co-ordinator via text on 0488 849 331