Coronavirus (COVID-19) - Update 18 - 18 November 2020

Quality and Compliance
Coronavirus (COVID-19)  - Update 18 - 18 November 2020

As you will be aware, the South Australian Government is implementing circuit breaker restrictions from Thursday 19th November 2020 to stop the spread of COVID-19 in the state. Please be assured Five Good Friends are ready for this change in restrictions and are committed to maintaining the safety and wellbeing of our Members and Helpers during this time.

Keeping up to date

We are taking advice from and following the information shared by the SA Department of Health. This is a developing situation, you can keep up to date with the latest restrictions and health directives from SA Health on their website here.

Contact Tracing

Urgent contact tracing is underway for the recently confirmed cases. Visit the SA Health Contact Tracing website to identify if you have visited any of the contact tracing locations. If you have visited one of these locations follow the advice from SA health on their website regarding self-isolation and testing.

Personal Protective Equipment (PPE)

  • With South Australia now identified as a lockdown area, Scenario 2b of the Standard Operating Procedure applies. Helpers must wear full PPE including masks, aprons and gloves for all visits. If you do not have disposable aprons, you must remove and change the outer layer of your clothing after leaving the members home.

  • SA Health have directed masks must also be worn outside of the home at all times, please ensure your Members are aware and support them to source if required.

  • PPE should be available locally however if you are unable to acquire your own PPE you can place an order with Five Good Friends. The PPE is free however payment for the cost of delivery will be deducted from your next fortnightly Helper payment run. Place your order here.

* If you do not have the required PPE for your next visits contact your Helper Coordinator immediately on 07 3532 0796.

Watch this instructional video from the Department of Health on how to wear PPE. There are further resources available in our Standard Operating Procedure which describe how and when to correctly use PPE. Please remain vigilant and follow all recommended hand hygiene, cough etiquette, social distancing and infection control procedures.

Can I continue to provide Services to Members?

Yes, you can continue to provide essential services to your Members during this time. The essential services we provide ensure the health, safety and wellbeing of vulnerable people in the community and it is important there is no disruption to this vital care. Examples of essential services include:

  • Personal Care
  • Assistance with self-medication
  • Meal preparation
  • Assistance with shopping
  • Assistance to attend medical appointments

Please ensure you follow our Contactless and Reduced Contact Protocols when delivering essential services as per Scenario 2b in our SOP.

If you are unable to attend an essential service or wish to suspend your services for a period of time please follow the normal process.

We encourage you to liaise directly with your Members to discuss any non-essential services which may be able to be rescheduled for another time, such as yard maintenance or community access for social activities. Please update the App if you are cancelling or rescheduling any services in consultation with your Members. If you require any assistance with this or have any concerns about your visits please contact your Helper Coordinator on 07 3532 0796.

If you are requested to provide evidence you are an essential worker please use the FGF App along with Photo ID to verify you are a care worker. Within the App you have your Helper Brokerage Agreement which you can show, you also have your photo and the address of the Member you are visiting. For privacy and confidentiality reasons only disclose the address of the Member if requested by SA Police, other emergency officers or Commonwealth officers.

Checking for symptoms of COVID-19 and getting tested

If you have symptoms of COVID-19, such as cough, fever, sore throat, shortness of breath or runny nose, even if these are mild, you should get tested for COVID-19 immediately.

Visit the SA Health website for information on getting tested.

Please ensure you inform us if you are being tested and always follow our Attending Work Guidelines.

We will continue to monitor the developing situation in Adelaide and provide updates to Helpers. Thank you for your co-operation and continued vigilance. You are doing important work at an important time, helping and supporting vulnerable people in our community. Stay safe and well.