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At Hand is our new, low cost way to get remote monitoring and on demand services.
Five Good Friends - At Hand Membership

At Hand when you need us most.

Flexible wellbeing check-ins & home care services to match your needs.

Supporting Australians through COVID-19.

The strain and uncertainty of the coronavirus is being felt by everyone in Australia. At Hand offers an affordable way to ensure your loved ones wellbeing is checked regularly by trained care professionals. At Hand connects you with highly skilled, verified care workers who can safely deliver services to the home - ensuring your loved ones safety during these difficult times.

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Home care & wellbeing monitoring to match your needs.

Powered by our remote care intelligence platform Lookout™ At Hand allows you to build your own home care or wellbeing monitoring schedule to support yourself or a loved one in the home.

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Wellbeing check-ins & home care services

Organise services and wellbeing check-ins delivered by Five Good Friends amazing Helpers. Services and wellbeing check-ins can be delivered on a recurring weekly schedule or ad hoc on request.

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We get to know every customer

When we onboard a new At Hand customer, we'll conduct a short interview to assess their key interests, activities and health concerns. This information will be stored in the customers profile and will help us build a picture of their needs & health over time as we deliver wellbeing calls and services.

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Monitoring by intelligent technology

We integrate our technology, Lookout™, into all aspects of the way we do care. Lookout™ analyses our wellbeing check-ins and surveys, alerting us to risks or changes in health and wellbeing. That way, we can identify health changes and act upon signs of concern. This means you get a smarter, coordinated and more proactive service to give you that extra peace of mind.

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Access to our handy app

Keep tabs on what's happening in real-time with our handy app. You can monitor the schedule to see when a wellbeing check-in or home care service is due to occur and information on the Helper that will be delivering it.

Home care services. At hand any time you need them.

Our trained, verified and qualified Helpers can provide on-demand services on a schedule or upon request.

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Grocery shopping & delivery

We can save you time and do the grocery shop on your behalf so you can avoid leaving the house and entering crowded grocery stores.

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Meal prep & delivery

We can pick up and deliver food from meals providers or restaurants if that takes your fancy.

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Pet care

It's important that your pet continues to be well cared for. We can take them out for walks, groom them and keep them well fed. We can accompany them to veterinary visits too.

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Medicine home delivery

If your loved one can't make it to the chemist for any reason, one of our dependable Helpers can pick up and deliver your prescriptions straight to your door.

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Laundry services

If your loved one needs a hand with laundry, our Helpers can collect and return it clean.

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Technology set up & support

As an increasing number of medical and community services move to online delivery, there is an emerging chance that our less technologically capable community members will be left behind. Five Good Friends can help with the simple set up and explanation of these services.

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Wellbeing check-ins.

A wellbeing check-in is a short phone call that provides reassurance and remote supervision.

When we onboard a new At Hand customer, we'll conduct a short interview to assess their key interests, activities and health concerns. This information will be stored in that customers profile and will be used to provide context and personalisation to each and every call.

Where possible, we will aim to match a customer with same individual or group of Helpers conducting the wellbeing calls to ensure they can develop a relationship and rapport over the phone throughout multiple calls. Five Good Friends will share key updates and notes with these helpers via their profile.

Each check-in will also include a few key health indicator questions. The questions we ask have been designed by our Care Management team to help keep track of the overall wellbeing of our customer.

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How our wellbeing check-ins help you.

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    We build a profile on your loved ones needs & preferences

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    We check-in with your loved one regularly

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    This information is analysed by Lookout™

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    Lookout™ alerts our obervations team to issues and concerns

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    We contact the customer and their connections to provide recommendations on any response required

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Helper delivered services.

Spread your care hours out over a fortnight or a month to better match your needs. Pay a pro-rata based on hours actually delivered. Switch between deliveries and in home services.

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410k+

Hours of help delivered

Helping Australian families since 2017.

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600+

Currently contracted Helpers

Australia-wide, ready to provide support and services when you need it.

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1400+

Positive reviews

Overwhelmingly positive feedback from our satisfied Members and their families.

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How does Lookout™ keep me and my family safe?

Five Good Friends goes beyond a traditional home care provider. Sure, we can help with things like meal prep, medications or grocery shopping. But we also go a level deeper by assessing your health risk factors, using technology to help manage your health, well-being and daily routines, and creating a plan to ensure you remain living in the home and community you love.

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410,000 hours of care and counting.

Our Helpers are all trained, verified and qualified to do what they do. We have road tested systems and practices that have allowed us to deliver over 410,000+ hours of help to Australian families since 2017. Our Helpers have access to the appropriate protective equipment, training and support that simple delivery services cannot guarantee.

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What people are saying

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The care, time and patience that everyone puts in with my mother is unbelievable. Their responsiveness and being able to contact about any issues is excellent. Highly recommended. Great team work.

Nick

Nick

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I find it so reassuring to know that support is just a phone call away. Last week I needed transport to an eye specialist in the city. My son was unable to help on that day. At short notice I turned to Five Good Friends. Charming Elise drove me there and back. I did not need to be exposed to anyone else and felt very safe.

Julie

Julie

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Mum and Dad are more relaxed and happy already. The helpers are so kind, gentle and knowledgeable. Everyone has been easy to get ahold of, transparent and good at answering the questions we have up front. Couldn't be happier!

Tracey

Tracey

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My father's Helper is like a friend to my Dad, assisting him to do the things he loves to do and some new ones too. She works with me to help improve my father's mental and physical health, whilst communicating with me always. I really appreciate the caring help and assistance from Five Good Friends.

Tania

Tania

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My dad has a lovely Helper that visits twice a week. She keeps me up to date on any issues and has made my life easier because of her compassion and caring.

Mary

Mary

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I have become very fond of my helper. She saves me a lot of work, and in particular she takes me shopping - something that I was having a lot of trouble with before, but no longer. Thank you.

Nick

Doug

Frequently Asked Questions

I'm already a Five Good Friends Private Member and am interested in this pay as you go plan instead. Can I transfer to At Hand?

Private Members with Five Good Friends can transition between their existing membership level and At Hand - however they must be aware while they are receiving our At Hand, we can no longer guarantee they will remained matched to their existing Helpers. For the duration you're on an At Hand you will no longer be eligible to receive the following services:

  • Care Management
  • Clinical Services
  • Helper Matching
  • Help Plan & Reviews
  • Package Management (if you're a Home Care Package recipient)
  • Allied Health Management

While they are on At Hand.

Home Care Package or NDIS Supported Care?

At Hand is designed to be a low cost, entry level option for private paying customers looking to add a small amount of supervision and services. It is not an appropriate level of care for those receiving funding under the HCP or NDIS systems. We have other types of membership for those cases, that include:

  • Care Management
  • Clinical Services
  • Helper Matching
  • Help Plan & Reviews
  • Package Management (If HCP)
  • Allied Health Management

Jump over to our main website to find out more.